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Head, Quality Assurance
About this role
The Head of Quality Assurance safeguards the standard of every deliverable that leaves the firm. This role maintains the quality management system, sets review checkpoints for consulting reports and training materials, monitors client feedback and non-conformities, and drives the corrective and preventive actions that keep delivery consistent, evidence-based and audit-ready.
A detailed professional biography for the Head of Quality Assurance will be added once approved profile information is available. In the meantime, this role is responsible for quality standards, review discipline and continual improvement across the firm's work.
Areas of responsibility
- Quality management system and documented procedures
- Deliverable review, verification and sign-off checkpoints
- Non-conformity, corrective and preventive action tracking
- Client feedback, service standards and continual improvement
Right Engagement
Please share your objectives and we will propose a training or advisory approach shaped around your reporting cycle, regulatory context and internal capability.